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PREVOST ACTION SERVICE
Prevost Action Service System (PASS) Power PASS Power is one in a series of value-added Prevost Profit Power Programs. These programs are designed to assist coach operations to more effectively manage their business. PASS Power Emergency Response PASS Power is an emergency service program that provides Action Service System customers with instant response anywhere in the United States and Canada, 24 hours a day, 365 days a year. PASS is available through a toll-free number at (800) 463-7738. The mission of the PASS Power program is: "To assist customers whenever over-the-road breakdown problems inhibit them from fulfilling their commercial obligations." When any PASS customer's vehicle is inoperative due to mechanical breakdown or failure, PASS will coordinate the repair of the vehicle through the combined network of Prevost and PASS-contracted service and repair facilities. PASS will arrange for towing when necessary and will act as the customer's contact with all third-party service providers. The First Motorcoach Roadside Assistance Service The PASS program is modeled on the Action Service organization, which handles similar applications for Volvo Truck North America, Volvo Parts North America, Volvo Penta, Volvo Finance, and Continental Tires. PASS Power logistics and support are, in fact, implemented for Prevost by the Action Service organization. The telecommunications facilities that route incoming calls to the most suitable person or facility for handling the request. A Prevost-specific routing process has been designed in collaboration with Action Service. PASS Power is the first roadside assistance service specifically adapted to the motorcoach industry. Prevost Action Service System Power at Work ... Dealer Locator PASS will advise the customer of the closet Prevost service and/or drive line service locations and offer to connect the caller to the location of their choice.
Service Scheduling PASS will request appropriate details for the vehicle in question and service timing requirements, and will proactively seek a Prevost-approved service facility to handle the job. Reported possibilities by the facility will be relayed to the customer before a decision on service is made. The actual service appointment will be confirmed by fax to both the customer and the service facility. Any warranty claims will be between the service facility and the actual drive line components manufacturers. Parts Assistance Whenever a PASS customer reports an equipment breakdown, the PASS Center will go into action to find the closest Prevost-approved repair facility and determine the best timing options. The customer will then decide on the final course of action, with PASS staff confirming the arrangements by fax on their behalf. For warranty repairs, PASS will be billed as the customer at any non-Prevost repair facilities. PASS will then check the invoice for correctness and proceeded with the warranty claim on behalf of the customer. Whenever an emergency occurs on a public road or highway, the following free services will be available to PASS customers, depending on the situation:
Technical Assistance The PASS Center will act as the initial point of contact for customer technical inquiries and ensure that the customer request is directed to the proper technical reference channel, whether that be a dealer, field service representative, or service center. Should no satisfactory assistance be provided, the request will then be sent directly to Prevost. To ensure customer satisfaction, an opened case cannot be closed until the customer give PASS permission to do so. Complaint Monitoring and Follow-up PASS will act as the interface for any and all issues relating to customer satisfaction. Any issue not being resolved through PASS will be forwarded to Prevost. An opened case cannot be closed without the customer's permission. Complaint monitoring and follow-up allow us to spot problem areas and make any required adjustments so that Prevost customers consistently receive the highest level of service. PASS Power is Packed with Value-added Benefits
PASS Power at Your Fingertips By dialing (800) 463-7738 anytime, 24 hours a day, 365 days a year, anywhere in the United States or Canada, Prevost customers are instantly well on their way to having their problems solved and their questions answered. PASS Power is Right on the Money The primary goal of our PASS Center is to effectively deal with your problem to get your equipment back on the road as quickly possible. PASS Power will get you back into action. Other Prevost Profit Power Programs include:
More Power To Manage Your Fleet Prevost is owned by VOLVO BUS CORPORATION, the second largest bus manufacturer in the world, and Henly's PLC. For more information on Prevost Profit Power Programs please contact your Prevost Sales Representative. For more information on Prevost parts, please click here. |
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