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The breakdown service that takes more than a load off your mind.

Standing between long haul truckers and their delivery destinations are all kinds of challenges: Traffic congestion, road construction, weather delays, and weigh station back-ups. Drivers can at least anticipate these difficulties and make allowances for them in planning their runs.

That's not the case with breakdowns, whether it's the engine, the trailer, or the refrigeration unit. When equipment fails, it's the most frustrating and costly experience a driver can encounter. And imagine being on the road, far from home, when a family emergency arises. What could you do? Those are big issues every trucker worries about.

You can relax, Volvo's come to the rescue. With Volvo Action Service, drivers have two less loads to worry about. The one on their mind and the one they're hauling.

What is Volvo Action Service?

It's really very simple. Volvo Action Service provides comprehensive, strategic solutions that enable drivers to meet their commercial obligations in the event of a breakdown. In other words, we make sure the load and driver reach their destination. On time.

In fact, we assure that by managing every detail involved in getting the truck back on the road. Everything from locating and hiring qualified service providers to arranging hotel accommodations. From forwarding cash to arranging rental equipment, if extensive repairs are required. We even audit the invoice, to ensure charges reflect guaranteed labor rates, regardless of vehicle brand, and preferred pricing on Volvo components.

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Nothing can stop you, you have our assurance on it.

At Volvo, our priority is to get the load moving and get it there on time. Sounds very much like your priority, doesn't it? Well, there's a reason for that. We designed Volvo Action Service as a comprehensive response to your needs. And you need to have your truck loaded and moving toward its destination. So we dedicated ourselves and our resources toward that goal, offering assurance in four ways:

Delivery Assurance -- In the event of an equipment breakdown, your primary concern is to get your load moving and get it delivered on time. And that's where Volvo Action Service comes in. When we receive a call for roadside assistance where extensive repairs are necessary, we can arrange for load forwarding or equipment rental, enabling you to uphold your delivery commitment.

Personal Assurance -- From the tractor to the trailer, including the refrigeration unit, we're trained to handle any vehicle problem. And we efficiently manage every incident, from initial call to audit of the service invoice. We even provide personal assistance to drivers, including forwarding cash, arranging hotel accommodations, and arrangements for a driver to return home in the event of an emergency.

Uptime Assurance -- Upon request for assistance, we identify the closest, most qualified service provider from our network of 13,000 Volvo dealers and other providers in North America. With our order for service, we issue the provider a Guarantee of Payment, eliminating the delay caused while finances are resolved. VAS gets the vehicle into service ASAP and you get back on the road.

Price Assurance -- Volvo Action Service audits billing for all services to ensure you're charged guaranteed labor rates and preferred pricing for Volvo components. That way, you never have to worry about being taken advantage of in an emergency situation.

Call us anytime at (800) 52-VOLVO (86586). We'll get things moving. Our (800) 52-VOLVO (86586) line is staffed 24 hours a day, every day of the year, by a team of highly trained professionals offering extensive customer support in three languages: English, French, and Spanish.

We're here to provide you with information about vehicle specifications, parts identification, dealer locations, service procedures and, of course, responsive roadside assistance.

Trucking companies can track the progress of trucks receiving roadside assistance by logging onto the Internet at www.myactionservice.com using the password provided by your VAS coordinator. You'll find the status of any repairs, the expected time until completion, and when the truck will be back on the road - all the details from start to finish.

Volvo Action Service is available to any truck operator, no matter what truck brand. Service capability extends beyond the truck to the trailer and refrigeration unit. About the only thing we can't fix is a speeding ticket.

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Customer Advantages When Using Volvo Action Service

One-Stop Shopping: VAS can handle all of your service needs for both power and trailing units. This includes a wide variety of repair, towing and tire services. We are continuing to add services for your equipment, as well as services that will assist drivers on the road.

Certified Service Points: At VAS, we are constantly updating our massive database of service providers. This give us an advantage in locating a qualified service provider for your service needs. By having a qualified technician making repairs, you can be assured that repair times will be kept to a minimum.

Reduced Costs: VAS has established national purchasing accounts with suppliers and service providers to secure the lowest possible pricing. This cost savings is passed on to the customer. VAS will also work to identify any components or repairs that may be covered under manufacturer's warranties.

Reduced Administrative Need: When VAS handles a call for assistance, not only do we arrange for service providers, but we also handle payment for the services rendered. The customer will then receive a combined, detailed invoice for all services provided.

Case Follow-Through: Whenever VAS receives a call for assistance, we will stick with the case until the customer is completely satisfied. Because we are in constant communication with our service providers, we will provide the customer and driver with updates as they occur. No surprises regarding the status of the service in progress.

Minimized Downtime: Downtime will be minimized as a result of streamlined service efforts. When VAS orders the service, we have already provided the service provider with a Guarantee of Payment. As a result, your driver and equipment will not be detained while the finances are being resolved.

Driver Retention: In today's trucking environment, driver retention is the key to success of every trucking firm. As a result of minimized downtime and one-stop shopping, we believe VAS will assist you in retaining your drivers.

Complete Customized Reporting: VAS will be installing an extensive data warehouse which will allow us to provide you with the most in-depth reporting possible. Regardless of your reporting need, we can assist you in obtaining the data.

Internet Access: VAS can provide you with an account ID and password which will allow you to access your company's breakdown activity via the Internet. You can check on VAS, or your company's case activity at any time.

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